Shipping policy

We ship primarily using the United States Postal Service. Orders are processed and shipped from our shop in Blue Hill, typically within 1-3 business days after being placed. Orders may take up to three business days for tracking to be updated. You will receive a confirmation email with tracking information once your order has been shipped. Additional shipping costs for rejected or returned to shipper packages are the responsibility of the customer. Once tracking is confirmed we do not assume responsibility for lost or missing packages. 

SUSTAINABILITY

Working Loose is committed to low-impact packaging by using as much plastic-free and recycled packaging for every shipment. 

DAMAGES IN TRANSIT

We take great pride in packing our orders well and with care and do not assume responsibility of damages in transit. However we are happy to hold your hand through the claim process and work with you to find the best resolution, be it a replacement or reimbursement from the delivery company. If your package arrives to you damaged, here is what to do:
-Take pictures to document the condition of the outside of the package, inside packaging and damage from when it arrived, & hang on to all packaging material and packing slips until we come up with a plan of action.
-Email us right away with a description and all the photos of the damage at hi@workingloose.com